FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here you'll find answers to common questions about Flex Your Pet. If you can't find the information you're looking for, feel free to contact us!
FlexYourPet456@gmail.com
1. What types of dog apparel do you sell?
We offer a variety of stylish and comfortable clothing for dogs, including:
- T-shirts & Hoodies
- Sweaters & Jackets
- Raincoats & Outerwear
- Bandanas & Scarves
- Pajamas & Lounge Wear
- Seasonal Apparel (Halloween costumes, Christmas sweaters, etc.)
All our products are designed with your dog’s comfort and style in mind!
2. How do I choose the right size for my dog?
To ensure a perfect fit, we provide a detailed size guide for each item on its product page. To measure your dog, please follow these simple steps:
- Neck: Measure around the widest part of your dog’s neck.
- Chest: Measure around the deepest part of the chest (just behind the front legs).
- Length: Measure from the base of the neck (where the collar sits) to the base of the tail.
If your dog’s measurements fall between sizes, we recommend choosing the larger size for a more comfortable fit.
3. What materials are your dog clothes made from?
Our dog apparel is made from high-quality, breathable fabrics such as:
- Cotton
- Fleece
- Polyester
- Nylon (for waterproof coats) We prioritize comfort, durability, and style, ensuring your dog stays cozy and fashionable in all weather conditions.
4. Can I return or exchange items?
Yes! We offer 30-day returns and exchanges on most items. To be eligible for a return or exchange, the item must be unused, unwashed, and in its original condition. Please visit our Returns & Exchanges page for more details on how to process your return.
5. Do you offer international shipping?
Yes, we ship internationally! During checkout, you can choose your preferred shipping method. Please note that international shipping may take a little longer, and additional customs fees or taxes may apply based on your location.
6. How long will it take to receive my order?
Orders are typically processed and shipped within 24hrs Delivery times vary depending on your location and shipping method, but most domestic orders arrive within 5-7 business days. International orders may take longer.
7. Do you offer custom dog apparel?
Yes! We offer custom embroidery on select apparel items. You can personalize your dog’s clothing with their name, a cute design, or even a special message. For custom orders, please contact us directly via our Contact Page for pricing and design options.
8. What if the item I want is out of stock?
If an item is out of stock, you can sign up for a back-in-stock notification on the product page. Once the item is available again, we’ll send you an email to let you know.
9. How do I care for my dog’s clothing?
To ensure your dog’s clothes stay in great condition, we recommend:
- Machine washing on a gentle cycle with cold water
- Air drying or tumble drying on low heat
- Avoiding fabric softeners that may affect the material’s softness and durability
Check the care instructions on each product page for specific details!
10. Can I cancel or modify my order after it's been placed?
Once an order is placed, we begin processing it right away to get it to you as quickly as possible. If you need to make changes, please contact us within 24 hours of placing the order, and we will do our best to accommodate your request. After 24 hours, we cannot guarantee changes, but you can still initiate a return once you receive your order.
11. How can I contact customer service?
You can reach our friendly customer service team by:
- Email: Flexmypet456@gmail.com
- Phone: 778-836-5230
- Live Chat: Available on our website (Monday – Friday, 9 AM – 5 PM EST)
We’re always here to help with any questions or concerns!
Thank you for shopping with us! We hope your dog enjoys their new wardrobe. 🐾
